Delete your Pokkee account
This page is for both the Pokkee app and the Pokkee Business app.
What happens when you delete
Each app deletes its own part of your account.
- Straight away: you are signed out of that app and can't sign in to it again. Your notification tokens and QR codes stop working. In Pokkee Business you stop appearing as staff.
- For 7 days: nothing else is removed, so you can change your mind. To restore your account, email hello@getpokkee.com with your phone number.
- After 7 days: your name, phone number, birthday and profile photo are no longer linked to that app’s records. Shops keep their records (visits, points and rewards, and activity you recorded as staff) so their books stay correct, but they show as “Deleted customer” or “Deleted staff” with nothing that identifies you. Once nothing is left in either app, your profile is permanently deleted.
- Shop owners: delete each shop first (Shop → Edit shop → Delete shop). The shop disappears for customers and staff immediately and any paid plan is cancelled. It can be restored within 7 days by emailing us.
Encrypted backups are overwritten within 30 days. Apart from the shop records above, nothing is kept except limited server security logs.
Option 1: in the app
Open the app → Profile → Edit profile → Delete account, then confirm with the code we send on WhatsApp. In the Pokkee app it is also under Profile → Settings.
Option 2: right here
Enter the mobile number you use in the app. We'll send a code on WhatsApp to confirm it's you.
Option 3: email us
Can't sign in? Email hello@getpokkee.com from the email address on your account (or include the phone number you signed up with). We will verify the request and delete the account within 7 days.